Support Center

Hipstaccount maintenance

Last Updated: Apr 04, 2016 05:03PM EDT
Hey there!

This thread is for anyone who needs to update the email address on your Hipstaccount. Or, anyone who's got two or more Hipstaccounts that need to be merged.

[If you're trying to import your Classic Hipstamatic gear into Oggl, or trying to post Hipsta images to the Oggl feed, you may have discovered that you have two different accounts in our system. The most likely scenario is that you were using one email address already for your Hipstaccount and then logged into Oggl using a different account when you first began using our newer app. You may also have two Classic Hipstaccounts, even if you're not using Oggl. You can use these same instructions to merge those two accounts.]

We have an account management page on our website where you can update your account yourself.

Here's how to do that...

Start on this page, in a web browser on your computer:

http://accounts.hipstamatic.com

Just log in there with your original Hipstaccount - the one you were using in Hipstamatic before Oggl was released. You can always check your Hipstaccount email address by looking at the Hipstamart > My Account screen. 

For note... if you have any trouble logging in, the first thing I would try is resetting your password. You can do that via this link: http://accounts.hipstamatic.com/forgot

Once you're logged in, just use the button on the left of the screen to add your 2nd email address to that account.

If you're wanting to change your email address, you can now remove the older address and leave just your new address associated with your account.

Further... You should then be able to log out of your current Oggl account and back into Oggl with your original Hipstaccount email address. Please find the Oggl log out instructions below.

And just as a do-no-harm routine, I would also log out of and back into your Hipstaccount in Hipstamatic itself.

If you have any trouble using that site, or any trouble with the instructions I'm here to work with you one-on-one. In that case, please send an email to: support@hipstamaticapp.com. Please let me know the email addresses that you're trying to merge together, and tell me what if any errors or messages you're seeing.

Cheers!
Allan




Oggl Logout Instructions

Start by opening up the Settings app on your phone.

Scroll down and find the Oggl entry and go into there.

Set the Log Out option to ON, and leave it that way.

Set the Clear Caches option to ON, and leave it that way.

Then do a quick shut down of Oggl, so that it can pick up the changed setting the next time it starts.

If you're not familiar with the app shutdown process, here's all you need to do: 

- start with your phone *not* connected to your computer 
- unlock your phone 
- press your devices' home button to take you back to your main screen
- double tap your home screen
- swipe upward on the screenshot to close the app

(you may want to take that same opportunity to close all your background apps. It'll free up memory and you'll be amazed at how many you had running) 

Then launch Oggl and log back in with your Hipstaccount email address.

Contact Us

support@hipstamaticapp.com
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