Support Center

Sandbox error when restoring

Last Updated: Apr 04, 2016 05:30PM EDT

From time to time, you may encounter a 'Sandbox' error when attempting to restore your purchases (or buy a new pak). We are familiar with that message. It's not an error specific to Hipstamatic, but sometimes affects Hipstamatic when trying to use those functions. 

 

The error does seem to clear up after a safe shut down of Hipstamatic and a reboot of your phone.

 

If you’re not familiar with the app shutdown process, here’s all you need to do:

- start with your phone not connected to your computer 
- unlock your phone 
- press your devices’ home button to take you back to your main screen
- double tap your home screen
- swipe upward on the screenshot to close the app

 

(you may want to take that same opportunity to close all your background apps. It’ll free up memory and you’ll be amazed at how many you had running)
 

Then reboot your phone.
 

Then open Hipstamatic again, and try restoring your purchases one more time. If you're still getting that error, please send us an email to: support@hipstamaticapp.com

 

Contact Us

support@hipstamaticapp.com
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