Support Center

Oggl keeps prompting me for my password

Last Updated: Apr 04, 2016 02:17PM EDT
Occasionally Oggl may ask for your password more frequently than expected. This is usually a temporary issue that can easily be resolved with a completely log ou/int from your Oggl profile and a restart of the app. If you're encountering that issue, please follow the steps below:

Start by opening Oggl and going to your Profile screen.  Tap the little gear icon in the upper left.  Tap your Hipstaccount at the top, and then tap the option to 'Log out of your Hipstaccount'. Then tap 'Logout' to confirm. That's all you need to do in Oggl for the moment.

Then, open up the Settings app on your phone.

Scroll down and find the Oggl entry and go into there.

Set the Clear Caches option to ON, and leave it that way.

Then do a quick shut down of Oggl, so that it can pick up those changed settings the next time it starts.

If you're not familiar with the app shutdown process, here's all you need to do: 

- start with your phone *not* connected to your computer 
- unlock your phone 
- press your devices' home button to take you back to your main screen
- double click the home button, to bring up the background apps as a series of screenshots on your screen
- swipe upward on the screenshot to close the app

(you may want to take that same opportunity to close all your background apps. It'll free up memory and you'll be amazed at how many you had running) 

Then reboot your phone.

Then launch Oggl and sign back in. 

That *should* get things back to normal for you, but if not please send us an email and let us know. Please include your Hipstaccount email address as well as your Oggl handle, and we'll get our tech support person to take a look at your account for you.

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