Support Center

What do I do if Cinamatic crashes?

Last Updated: Jul 23, 2014 10:42AM EDT
Although Cinamatic is a very stable app, a crash can happen from time to time. 

If you've experienced a crash with the app, here's some tips to follow:

Start by checking that you're using the latest version of Cinamatic. If you're not sure if you've downloaded version 1.2 yet, just check the Updates section of the App store app on your phone. If the update is there, just allow the App store app to update it for you. There is no need to delete your current copy of the app.

Next, do a safe shut down and restart of Cinamatic.

If you’re not familiar with the app shutdown process, here’s all you need to do:

- start with your phone not connected to your computer 
- unlock your phone 
- press your devices’ home button to take you back to your main screen
- double tap your home button
- swipe upward on the screenshot to close the app

(you may want to take that same opportunity to close all your background apps. It’ll free up memory and you’ll be amazed at how many you had running)

Then launch Cinamatic and try a couple of test movies, to make sure that things are more stable.

If you're still having any trouble after that, please send us an email to support@hipstamaticapp.com. That lets us work with you one-on-one to see what might be causing the problem. Please do NOT delete/reinstall the app, as that's usually not necessary.

Cheers!
Allan

Contact Us

support@hipstamaticapp.com
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