Support Center

Viewfinder black or seeing 'Access Denied'

Last Updated: Oct 04, 2019 10:16AM EDT
If your Hipstamatic viewfinder is black/blank/closed or the app is crashing when trying to take pictures, then it's likely that you're running into the Privacy setting. The app needs permission to access the camera on your device.

That setting is easily updated!

Just open the Settings app on your device and look for the following location:

Settings → Privacy → Camera

Just make sure the switch next to Hipstamatic is flipped to “ON”

Then do a safe restart of the app (no need to reinstall) and see if things are working better.

If the instructions in this thread haven't helped, please send us an email to: Provide as much details as you can about the specific situation you're having on your phone/device. 

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