Support Center

Problems connecting via cellular

Last Updated: May 26, 2015 11:16AM EDT
Hello there!

Some customers have reported problems using the app (starting cameras) when not connected to wi-fi.

We believe the issue may be with cellular access to iCloud. Enabling access on your phone should resolve the issue.

You find that option in the Settings app on your phone:

Settings → iCloud → iCloud Drive → Use Cellular Data (at the very bottom)

Please turn the setting to 'ON' and then try using DSPO again.

If you're still having any issue, please do NOT reinstall DSPO, simply drop us a note at:

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found