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Hipstamatic X - FAQ

Last Updated: Nov 06, 2019 03:47PM EST
Hello!

If you're an existing Hipstamatic customer or someone just discovering us through Hipstamatic X, welcome and thanks for taking time to read this page. We know that many of you have questions about the new Hipstamatic X app and we hope this FAQ will address most of those for you. If you don't find the answer you're looking for below, or just want to share some feedback, please don't hesitate to email us at: support@hipstamaticapp.com


Q: Is Hipstamatic X replacing the current Hipstamatic 300 series?
Hipstamatic X an option, not a replacement. The original Hipstamatic app isn't going away. We will be updating and supporting both apps. You can continue to use Hipstamatic 300 series and all your gear just as before. All of your past purchases are safe and unchanged by the release of Hipstamatic X. As well, you can also import all of the lenses and films you've already bought into Hipstamatic X, for free. We hope you'll enjoy using both apps.

Q: Do I have to buy a subscription in Hipstamatic X?
The subscription is optional. However it may be useful to both existing and new customers alike. It provides a simplified way to access the entire Hipstamatic catalog of lenses and films, as well as opening up other features such as the ability to store more custom cameras.

Q: Can I use my existing Hipstamatic 300 series gear in Hipstamatic X?
If you already have lenses and films you enjoy in Hipstamatic 356, just run the Restore Purchases process (in that app) and you'll find them all populated in Hipstamatic X. To access them there use the Build New Camera function in the Camera Bag.

Q: What's the difference between the two apps?
The two apps solve two different issues for us. Hipstamatic 300 is now a robust photo shooting and editing app. It's come a long way from the early days of Hipstamatic 100 and we embrace that growth. However, we got a bit nostalgic for some of the serendipitous point-and-shoot results that the early app produced. We designed Hipstamatic X from scratch to focus on a simplified shooting experience, with sometimes unpredictable but still beautiful results.

Q: Can I import photos into Hipstamatic X for editing?
Yes! Be sure you've updated to the latest version of the app. Then, open the in-app photo gallery (by tapping the Photos icon in the lower left corner). You'll then see two options... Hipstamatic and Camera Roll. Tap the latter to view photos taken with other apps, that you can import for editing. Keep in mind that the full editing tools found in Hipstamatic 300 series will continue to be available in that app if you wish more control over your edits.

Q: Where is the Multi-Exposure Kit?
In trying to keep Hipstamatic X streamlined we didn't initially add some features, like the cool Multi-Exposure Kit. However, we realize it's a big part of the Hipstamatic experience. Look for it to arrive in Hipstamatic X in a future release!

Q: Where are the flash effects from Hipstamatic 300?
The flash effects will continue to be available in Hipstamatic 300 series. They were not included in Hipstamatic X to try and keep the setup and shooting process as slick as possible.

Q: Why are the cases different? Where are the old cases?
The cases in Hipstamatic X are all new and were designed just for this app. The older cases were all designed for Hipstamatic 300 series and as with all other gear there they will continue to be available for use in that app.


We hope that you've found the answer you were looking for above, but if not... we're here to help! Please let us know what question or concern we can address for you by emailing us at: support@hipstamaticapp.com

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support@hipstamaticapp.com
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